Tango™
Business from knowledge
 

Six knowledge intensive firms compete for the same clients and people (experts) in a changing marketplace.

The overriding challenge in this board-based simulation is to develop both the intangible and the tangible assets of the company and to secure the long-term return.


 


What it takes to win
At the start, your firm is small but the market is growing and so are your competitors. Your success is dependent on your ability to develop an agile, yet consistent firm.

You need to:
• Build a solid corporate culture
• Attract the right type of experts, grow their competence, and keep them with you
• Win the desired type of clients and earn their loyalty
• Utilize your resources wisely
• Turn people-owned competence into company-owned tools and processes
• Stop competitors from stealing your experts and clients
• Generate cash flow and profit

Through this you learn how a knowledge organization works, the business drivers and the critical success factors.



Who benefits from Tango™

Tango™ is designed for employees at all levels within organizations that do business based on the competence of their personnel.

The Tango™ experience is scalable and relevant for a variety of organizations – from multinational consultancies to budding entrepreneurial ventures.

Here are a few applications:

 
• To instill a big-picture understanding of how a knowledge organization operates.
• To introduce, monitor or measure the intangible assets of a company.
• To create dialogue and a common frame of reference between the ‘experts’ and ‘administrators’ in an organization.
• To frame an organization’s business strategy and define its preferred type of clients.
• To build skills among supervisors and human resources teams on recruiting, managing, developing and retaining key personnel.
• To identify key business drivers and gauge their relative importance on short- and long-term success.
• To teach students at business schools and corporate universities about the strategy, assets and competencies of a knowledge organization.




What clients say about Tango™


 

“We found that we could identify and manage the highly critical success factors in a knowledge company and actually quantify the results of our decisions. [Tango is] a great learning laboratory that had a very positive impact on our business management."
– Worldwide General Manager, Hewlett Packard

“It was great to see so many of our managers engaged in Tango. The key issues that Tango focuses on are so real in our business today.”
– CEO, Cap Gemini UK

“We have more positive and pro-active relationships with our customers, and our increased lines of communication and knowledge sharing allow us to develop and introduce new products well ahead of the competition.”
– VP Human Resources, MTN

“On an average it takes 5-6 years of hard work to win a client over, but by using the insights and understanding we gained from Tango, we can develop new business relationships much faster,an important edge in keeping up with today’s rapid pace of change.”
– Manager, FöreningsSparbanken

“Tango is having a major impact on attrition in a short time. On-time performance appraisal and salary action figures are improving. Managers are now more cognizant of who they need to develop and promote, and they understand the impact of losing people through attrition.”
– Training Manager, Thomas & Betts

“[During the seminar] I spent all night stressing and worrying about how I could keep my simulated staff…from being headhunted – then I realised I had never spent five minutes worrying about my real people. I’m going home and writing a retention plan.”
– Participant, ClubCorp




Quick Facts on Tango™

Media: Board-based business simulation
(Optional: TangoNet™ computer-based simulation)


Seminar size: 6 competing teams totaling 18-24 participants.
Multiple seminars can be run simultaneously.

Time: 7 simulated years experienced in 1.5 to 2 days.

Facilitation: Certified Tango™ facilitators (or certify your trainers)


Languages: Standard translations currently available include Danish, English, French, German, Italian, Mandarin, Spanish (Latin American), Swedish


Key concepts:
Overall business performance
• Market share
• Capacity utilization
•

Growth of tangible and intangible assets

The value of clients
• Profitability
• Brand image and reputation
•

Competence Development

The value of people
• Competence they possess
• Growth Potential
•

Recruitment and retention
•

Team chemistry

The value of company-owned knowledge
• Improvements in tools & processes
• Research & development



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